1. Digital service, no returns
Auro Tools provides online tools and a digital Premium subscription. We do not sell or ship physical goods, so there is nothing to return. This policy explains how payments for Premium are treated.
2. Premium subscription payments
Premium subscription charges are non-refundable. You can cancel at any time and keep your access until the end of the period you have already paid for; see the Cancellation Policy. We do not give partial refunds for unused time in a billing period.
3. Billing errors and duplicate charges
If you were charged twice, charged after a cancellation took effect, or charged an amount that differs from what checkout showed, contact us and we will review it. Please include:
- the email address on your account;
- the date and amount of the charge, or the Stripe receipt or invoice;
- a short description of what went wrong.
Where we confirm an error on our side, the amount is returned to the original payment method through Stripe. Processing times depend on your card issuer or bank.
4. Failed tool runs and credits
If a tool fails after using credits, the credits are normally returned to your balance automatically. These returned credits are not a cash refund. Plan credits that go unused expire when your monthly allowance resets.
5. Your legal rights
This policy does not affect any rights you have under consumer protection law that cannot be excluded where you live.
6. How to reach us
Email info@aurobotix.com or use the contact form. We aim to reply within two business days.